Elery came 4 days sooner than I expected him, as he knew I desperately wanted my fireplace fixed. He didn't try to sell me parts that were not necessary, where some businesses would. He tested my fireplace out completely and fixed the problem. I was so, so happy to have my fireplace repaired, and so delighted that he was honest and truthful about the fireplace repair. I will be sure to contact E. P. Knapp, Inc. again when necessary.