Thank you E.P. Knapp Gas - we are so grateful for your prompt service! Setting the right expectations and then surpassing that expectation is EXTREMELY rare in the service industry. On a referral, we called the owner for a last-minute repair that we needed done within 48 hours. We could have managed if the repair could not have been made in time, but it would have caused us a HUGE headache. He said he'd try as hard as he could to get to our job within that time frame, but he couldn't guarantee it. He called us a day later and let us know that the repair had been made, and we found the bill for the repair quite reasonable as well. We can't tell you how many times over the years that we've either been completely stood-up by a service person or had them show up extremely late and with no call to let us know or on the wrong day altogether. So refreshing - we highly recommend E.P. Knapp gas service for his common courtesy, consideration of our TIME and needs, and for his fair pricing!